We provide services on behalf of your scheme and in doing so, we hold personal information about you. This policy explains how we deal with your personal information, in line with our best practice and our legal obligations.
Personal information is any information about you that identifies you or information by which your identity can be reasonably discovered.
Examples are your name, address, lot number, unit entitlement, marital status, taxation information, income, email address, credit card information etc.
WHY WE COLLECT PERSONAL INFORMATION
Collecting your personal information is essential for us to be able to perform our job under our agreement with the scheme.
Our obligations to the scheme are to keep and maintain the books and records and by collecting personal information we are able to maintain the owners roll and minute book, issue notices of meetings, distribute minutes of meetings, issue levy notices, attend to routine repairs, maintenance and replacement of scheme property and make insurance claims.
HOW WE COLLECT PERSONAL INFORMATION
Where possible we collect your personal information directly from you but personal information is generally collected during the course of our relationship with the scheme.
Sometimes personal information may be collected about you from other sources. For example, where we make an insurance claim, the insurance company will have your personal information or where you are buying or selling your lot, your solicitor or conveyancer will have your personal information.
In most cases we will need you to specifically consent to any collection, use or disclosure of your personal information by us. We will usually need your consent in writing but we may accept your verbal consent in some circumstances. Sometimes we will assume you have given your consent by your conduct with us.
HOW WE USE PERSONAL INFORMATION
We use your personal information to provide management services to you and your scheme.
Some examples of parties to whom we disclose your personal information are specialist trades and services providers such as builders, engineers, architects, plumbers and insurance companies for whom we act as agents.
We may use your personal information to provide you with information about our products and services. Contact us if you do not want to receive any of this information.
ENSURING YOUR PERSONAL INFORMATION IS UP-TO-DATE
It is very important that the personal information we collect from you is accurate, complete and up-to-date. Now and then we will ask you to tell us of any changes to your personal information.
YOUR PERSONAL INFORMATION IS SECURE
We take all reasonable precautions to safeguard your personal information from loss, misuse or unauthorised access, modification and disclosure.
ACCESS TO OUR SERVICES VIA THE INTERNET
If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you reviewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.
When sending us an email from our web page, our form may ask you for your email address or contact number, amongst other information, to ensure that your query can be dealt with efficiently. It is your choice as to whether you provide such additional information. However, the form will indicate the information that is essential for your query to be dealt with. The information that you do provide is only used for the purposes of responding to or otherwise dealing with your query.
SECURITY OF YOUR PERSONAL INFORMATION ONLINE
Generally, e-mail is not a secure way to communicate and you should be aware of this when sending personal information to us via e-mail.
ACCESSING YOUR PERSONAL INFORMATION
You may request access to any of the personal information we hold about you. Any such request must be in writing to The Privacy Officer at Lake Group Strata.
A summary of personal information such as your name and address details, contact telephone numbers and the matters your scheme has engaged us on are freely available and for more detailed requests, a fee may be charged to cover the cost of its retrieval and supply.
REFUSAL OF YOUR REQUEST
We may refuse you access to personal information where the information you seek is mixed with other information that would disclose personal information or sensitive information about another owner in the scheme.
PERSONAL INFORMATION IDENTIFIERS
A Commonwealth identifier is a Commonwealth Government identification number such as your Tax File Number (TFN) or Medicare number. We do not use these as a way of identifying the information we have about you.
DO I HAVE TO BE IDENTIFIED AT ALL?
Where we can, we may offer you the opportunity to deal with us anonymously. Otherwise, the nature of our job is such that anonymity cannot be maintained.
Sensitive information can be information about your racial or ethnic origin, political opinions, membership of political associations, religious beliefs or affiliations, membership of professional or trade associations or trade. We only collect, use or disclose sensitive information about you as allowed by law, where we have received your consent to do so, or the collection is necessary for us to do our job under our agreement with your scheme.
CONCERNS OR REQUESTS
If you have a question about this Policy or wish to lodge a request to access your personal information or you believe we have not protected your personal information please contact our office in writing.
If you are not satisfied with the response, you can refer your complaint to the Federal Privacy Commissioner by telephoning 1300 363 992.
Organisation: Lake Group Property Services Pty Limited Trading as Lake Group Strata
Office: 34 Smith Street, Charlestown NSW 2290
Postal Address: PO Box 175, Charlestown NSW 2290
Telephone: (02) 4942 3305
Facsimile: (02) 4942 3243
Privacy Officer: Brad Gribble